Andre Sharpe – Chief Information Officer
International Workspace Group (IWG) is the holding group for different workspace brands including Regus and SPACES, among others. As the world’s largest provider of flexible workspace solutions, IWG has customers including some of the most successful entrepreneurs, individuals and multi-billion-dollar corporations. Their network includes almost 3300 locations, spanning over 1000 cities across 114 countries.
Before partnering with Clay & SALTO, IWG centers used a mix of mechanical locks and disparate card systems for office and building access control respectively. Key and lock management was completely manual. IWG wanted to deploy an access control system globally for remote center management; to achieve a smooth customer experience as well as to create networking opportunities in the workplace for its customers.
To address this need, IWG turned to Clay’s API and SALTO’s electronic locks to gain ability to remotely control building access. The custom web and mobile solution for IWG Access Control launched in 2017. IWG improved its customer experience significantly; eliminated management of physical keys, but more importantly enabled valuable networking opportunities for its customers around the world.
Access Control is designed to manage and monitor access in IWG centers. With the Access Control application center staff can see and control access in their centers; see who opened which doors, and when, instantly block tags to revoke access, grant an existing user custom access to a space and let company owners manage access for their employees. Automation is a big advantage of this tool. Automatically granting access based on a customer booking or user role is a feature that saves a lot of time. The new Mobile keys feature is on the way to becoming a customer favorite.
IWG achieved a solution with a seamless customer experience. Besides giving IWG centers more capabilities, control and functionality; it gave its customers the opportunity to connect with each other, build relationships in the workplace and grow their network. These benefits strengthened IWG’s core value of community; enabling its customers to build a diverse social network, potentially leading to new clients, new investors or resources to help grow their business.